Terms and Conditions

Effective Date: May 27, 2026

1. General Information

Welcome to Wayka. These Terms and Conditions govern access to and use of our website, as well as the purchase of products and services offered through the platform. By using our site, you agree to comply with these terms in their entirety. If you do not agree, please do not use our services.

2. Definitions

• "Wayka" / "we" / "our": Refers to the company that operates the website.
• "User" / "customer" / "you": A person who visits the website and makes purchases.
• "Products": Physical or digital goods offered on the platform.
• "Order": A formal purchase request submitted by the user.

3. Use of the Website

• The user must be of legal age (18 years old) or have authorization from a legal guardian to make purchases.
• You agree to provide truthful, accurate, and up-to-date information during the registration and purchase process.
• Use of the site for illegal or fraudulent purposes, or for purposes that infringe on the rights of third parties, is prohibited.
• Wayka reserves the right to suspend or terminate accounts that violate these terms.

4. Products and Prices

• All products are subject to availability.
• Prices are listed in the local currency and include applicable taxes, unless otherwise indicated.
• Wayka reserves the right to change product prices, descriptions, and specifications without prior notice.
• Product images are for reference only and may differ slightly from the actual product.

5. Purchasing Process

• To place an order, the user must select the products, add them to the cart, and complete the checkout process.
• Once payment is confirmed, a confirmation email will be sent with the order details.
• Wayka reserves the right to refuse or cancel orders in the event of a pricing error, out-of-stock items, or suspected fraud.

6. Payments

• We accept the payment methods listed on the website (credit/debit cards, bank transfers, digital wallets, etc.).
• Payment processing is handled by secure third-party platforms.
• Wayka does not store complete credit card information.

7. Shipping and Delivery

• Delivery times are estimates and may vary depending on the recipient's location and product availability.
• Shipping costs are calculated at the time of purchase and depend on the destination and weight of the order.
• Wayka is responsible for any loss or damage that occurs during shipping until the item is actually delivered to the customer.
• It is the user's responsibility to provide a correct and complete shipping address.

8. Returns, Exchanges, and Refunds

• You can request a refund for a product within 14 calendar days after receipt, provided that the product is in its original condition, unused, and with its packaging intact.
• To initiate a return, please contact our customer service team.
• Refunds will be processed within 5 to 10 business days upon receipt and verification of the returned product.
• Customized, perishable, or personal hygiene products are not eligible for return, except in the case of a manufacturing defect.

9. Warranty

• The products are covered by the minimum legal warranty required by current law.
• To file a warranty claim, the user must keep the proof of purchase and contact our customer service department.

10. Intellectual Property

• All content on this website (text, images, logos, designs, software) is the property of Wayka or its licensors and is protected by intellectual property laws.
• The unauthorized reproduction, distribution, or use of any content on this site is prohibited.

11. Privacy and Data Protection

• The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.
• We are committed to protecting your information in accordance with applicable personal data protection regulations.

12. Limitation of Liability

• Wayka shall not be liable for any indirect, incidental, or consequential damages arising from the use of the site or the products purchased.
• Our maximum liability will be limited to the total amount paid for the product or service in question.

13. Amendments

• Wayka reserves the right to modify these Terms and Conditions at any time.
• The changes will take effect upon their publication on the website.
• We recommend checking this section periodically to stay informed.

14. Governing Law and Jurisdiction

• These Terms and Conditions are governed by the laws of the country where Wayka operates.
• Any dispute shall be subject to the jurisdiction of the competent courts in that locality.

15. Contact

If you have any questions, inquiries, or complaints regarding these Terms and Conditions, you can contact us at:

📧 Email: soporte@waykalife.com
📱 Phone/WhatsApp: +569 9599 3263